Survey
The Survey Process
At Ninja Damp Proofing, we understand the distress and inconvenience that damp and mould issues can cause in your property. We’ve streamlined our survey process so that from your first contact, you receive thorough, professional service throughout.
1. Initial Contact
It all begins when you contact us via email or telephone. Our friendly and knowledgeable staff will be ready to assist you. During this correspondence, we’ll gather essential details from you, including your name, address, contact number and an email address. Additionally, we’ll discuss with you any symptoms or concerns you have regarding the damp or mould issue in your property. This initial conversation helps us prepare for the survey and ensures we have a clear understanding of your needs.
2. Booking an Appointment
After gathering the necessary information, we’ll work with you to set a convenient survey appointment date and time. We understand the importance of accommodating your schedule, so we strive to find a time that suits you best.
3. The Survey Day
On the agreed upon day, a Ninja Damp Proofing surveyor will arrive promptly at your property. Our surveyor will thoroughly walk through the premises with you, focusing on areas discussed during our initial communication. Our surveyor uses advanced tools like damp meters along with video and photography equipment to assess the issue. They meticulously evaluate the extent of the damp or mould problem for a comprehensive understanding. This approach lets us provide an accurate survey report and enables our team to create tailored, precise solutions.
4. Report Submission
After completing the survey, our team compiles all data and observations gathered into a thorough, detailed report. We understand the urgency of addressing damp and mould issues. That’s why we aim to deliver your report within three days of the survey. This report will give you a detailed overview of our findings. It includes our recommended actions and a quote for the proposed work.
5. Follow-Up
At Ninja Damp Proofing , our commitment to customer satisfaction extends beyond the survey itself. Around 5 to 7 days after we’ve submitted the report, we’ll follow up with you. This follow up ensures you’re fully satisfied with our findings and the provided quotation. We value open communication and transparency, and we want to ensure that you feel supported throughout the process. If you have any questions or concerns, our team will be readily available to assist. We’re here to address any issues and provide further support as needed.
At Ninja Damp Proofing, we prioritise professionalism, accuracy and customer satisfaction in every aspect of our service. From the initial contact to the completion of the survey, you can trust us for effective solutions. We are dedicated to resolving your damp and mould problems even beyond the survey. Contact us today to schedule your survey. Take the first step towards a healthier, mould free environment in your property.
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Satifaction Guarantee
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20 Years of Experience
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