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Privacy Policy

Ninja Damp Proofing (“we,” “our” or “us”) is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following data:

•Full Name: Collected to personalise our communications and services.

•Address: Required for service visits and scheduling.

•Email Address: Used to provide updates on services, respond to enquiries and communicate important information.

•Telephone Number: Used for service coordination and communication.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To respond to enquiries, provide quotes, and process service requests.
  • To schedule and deliver our damp proofing services at your location.
  • To improve our services and website through the use of Google Analytics (analysing user behaviour for site improvement).
  • To comply with our legal obligations under GDPR.

3. Cookies

We use cookies to enhance user experience and analyse website traffic through Google Analytics. Cookies help us understand how visitors interact with our site, allowing us to improve functionality and usability. You may disable cookies in your browser settings, but this may affect the usability of our website.

4. Third-Party Services

We use Google Analytics, which collects data such as your IP address, device information and browsing behavior. Google Analytics may use cookies to track your interaction with our website. Please refer to Google’s privacy policy for more information on how they handle this data.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration or disclosure. However, no internet based system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

7. Your Rights (GDPR)

As per GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data under certain conditions.
  • Object to or restrict the processing of your personal data.
  • Withdraw consent to the use of your data (where we rely on consent).
  • Lodge a complaint with a supervisory authority if you feel your rights have been violated.

8. Data Transfers

We do not transfer your personal data outside of the European Economic Area (EEA).

9. Contact Us

If you have any questions regarding this privacy policy or would like to exercise your GDPR rights, please contact us at:

•Email: hello@ninjadampproofing.com

Last Updated: 21st of October 2024